We try our best to ship out items as fast as we can. Please allow 2-3 business days to process your order. Average shipping times are 3-10 business days.
Tracking numbers will be updated 1-3 business days after your order has been SHIPPED. If you don't have a tracking number after 3 business days after shipping, please email us at mybeautyx@facianizer.com.

We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense. Once we have received the product, we will refund the full amount of your original purchase. Please Include a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive to your address and return it before receiving a refund. It must not be opened or your refund would be voided.

You are able to cancel your order with no penalty! You must cancel your order before it ships or there will be a repackage fee of $30. If the item is already sent, please use our easy return system to get a full refund.

If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm your correct address promptly. Once you double check if the address given is wrong, kindly notify us via email at mybeautyx@facianizer.com. If the given address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 3-10 business days excluding holidays.

Absolutely! We are here to help. Please send us an email to mybeautyx@facianizer.com and we will be happy to assist you in any way we can.
We do receive a large number of emails. If you wish to get a prompt response, please attach your order number and address the problem clearly.